Professional Conduct in the Workplace – Business Etiquette

Overview

Professional conduct is the foundation of a productive and respectful workplace. Employees who understand and practise business etiquette create a positive impression, foster stronger working relationships, and represent the organisation with integrity.

This course equips participants with the skills to conduct themselves with professionalism in diverse workplace situations.

Objectives

On completion of this course, delegates will be able to:

• Understand the principles of professional behaviour in the workplace.
• Demonstrate appropriate etiquette in formal and informal workplace situations.
• Communicate effectively and respectfully with colleagues, managers, and clients.
• Apply correct business protocol in meetings, emails, and telephone interactions.
• Maintain professional appearance and behaviour that reflect the organisation’s standards.
• Navigate multicultural and multi-generational workplace interactions with sensitivity.
• Apply emotional intelligence to manage workplace relationships effectively.

Delivery Methods

The course is facilitated by a subject matter expert, using a combination of:

• Interactive Discussions
• Role Plays & Case Studies
• Group Exercises
• Videos & Slide Presentations
• Written Questions and Feedback

Who should attend?

This course is suitable for employees across all levels who interact internally and externally, including:

• Administrative and Office Support Staff
• Junior to Mid-Level Employees
• Supervisors and Team Leaders
• Client-Facing Staff
• Sales & Customer Service Representatives

Includes:

• Comprehensive Training Manual
• Lunch & Refreshments (not applicable to on-site / online training)
• Electronic Certificate (on successful completion of the course)
• Electronic Delegate Feedback Questionnaire