Performance Management

Overview

This course is designed to equip delegates with the knowledge and skills necessary to effectively manage performance within their teams or organisations.

Through a blend of interactive lectures, case studies, and practical exercises, delegates will explore key concepts such as setting performance expectations, providing constructive feedback, conducting performance appraisals, addressing performance issues, and fostering a culture of continuous improvement.

Objectives

On completion of this course, delegates will be able to:

• Define performance management.
• Understand how performance management works and the tools to make it effective.
• Learn the three phases of performance management and how to assess each stage.
• Discuss effective goal-setting techniques.
• Give constructive and developmental feedback on performance.
• Identify Kolb’s Learning Cycle and its application in performance management.
• Recognise the importance of motivation in achieving peak performance.
• Develop a performance journal and create a sustainable performance plan.
• Apply modern approaches such as 360-degree feedback and competency assessments to strengthen performance reviews.
• Foster a culture of accountability and continuous improvement within their teams.

Delivery Methods

Course is facilitated by a competent subject matter trainer who utilises a combination of the following techniques to ensure that the session is practical and experiential:

• Discussion
• Role Play & Case Studies
• Practical Exercises
• Videos & Slide Shows
• Games & Group Activities
• Written Questions

Who should attend?

This course is ideally suited for:

• Managers
• Supervisors
• Team Leaders
• HR Professionals
• Project Managers and Business Owners seeking to maximise team performance

Includes:

• Comprehensive Manual
• Lunch & Refreshments (not applicable to on-site training)
• Electronic Certificate (on successful completion of the course)
• Electronic Delegate Feedback Questionnaire