Supervisory Skills (New Leaders)

Overview

Each person has unique capabilities, talents, strengths, weaknesses, and feelings. Supervisors and new leaders play a pivotal role in recognising and managing these differences while aligning their teams to achieve organisational goals.

This course equips delegates with the core supervisory and leadership skills necessary to transition successfully into a management role, while building confidence to guide and motivate their teams effectively.

Objectives

On completion of this course, delegates will be able to:

• Understand the core responsibilities of a supervisor and new leader.
• Manage employees effectively while creating a workplace that supports company objectives.
• Build and motivate productive teams aligned to organisational goals.
• Develop leadership and communication skills essential for supervisory success.
• Handle performance management, delegation, and team challenges.
• Apply practical strategies to balance authority with approachability, ensuring team respect and trust.
• Recognise the importance of customer service as an extension of leadership responsibility.

Delivery Methods

Course is facilitated by a competent subject matter trainer who utilises a combination of the following techniques to ensure that the
session is practical and experiential:

• Discussion
• Role Play
• Exercises & Case Studies
• Videos & Slide Shows
• Games & Group Activities
• Written Questions
• Real-world supervisory scenarios and workplace simulations

Who should attend?

This course is designed for:

• New Leaders or Managers
• Supervisors
• Team Leaders
• Employees recently promoted into leadership positions or preparing to take on supervisory roles

Includes:

• Comprehensive Manual
• Lunch & Refreshments (not applicable to on-site / online training)
• Electronic Certificate (on successful completion of the course)
• Electronic Delegate Feedback Questionnaire