Microsoft Outlook (Introduction to Intermediate)

Overview

This one-day course equips participants with the skills to efficiently manage email, contacts, calendars, tasks, and notes using Microsoft Outlook.

Delegates will learn to compose, organise, and track messages, set up productivity tools, and customise Outlook to streamline communication and scheduling.

Objectives

By the end of this course, participants will be able to:

• Create, send, edit, forward, and reply to email messages
• Change delivery options and apply security settings to messages
• Create and manage email signatures and apply themes
• Organise emails using folders, rules, and conditional formatting
• Manage contacts and use the address book effectively
• Schedule and manage appointments, meetings, and events in the calendar
• Create, update, and assign tasks to others
• Use notes for quick reminders and information tracking
• Use Outlook search tools to find messages, contacts, and other items efficiently
• Share calendars and collaborate within a Microsoft Exchange environment

Delivery Methods

This course is facilitated by a competent and experienced subject matter trainer using practical, hands-on learning methods including questions, discussions, exercises and assessments.

Who should attend?

This course is ideal for individuals who use Microsoft Outlook to manage their email and scheduling in a professional environment, including:

• Administrative Assistants
• Office Administrators
• Personal Assistants (PAs)
• Customer Service Representatives
• Sales and Marketing Coordinators
• HR Administrators
• Project Coordinators
• Team Leaders and Supervisors

Includes:

• Comprehensive Manual
• Lunch and Refreshments (not applicable to on-site / online training)
• Electronic Certificate (on successful completion of the course)
• Electronic Delegate Feedback Questionnaire