Problem Solving & Decision Making

Overview

Effective problem solving and decision making are critical skills for success in today’s fast-paced and complex business environment. This course equips delegates with structured techniques to identify, analyse, and resolve problems while making informed, ethical, and strategic decisions.

Participants will also learn how to foster collaboration, adapt to challenges, and continuously improve their problem solving approaches.

Objectives

On completion of this course, delegates will be able to:

• Think critically and analytically when faced with complex problems.
• Use techniques to generate creative and innovative solutions.
• Adapt strategies to deal with risks, uncertainties, and unexpected challenges.
• Apply digital tools and data-driven insights to support decision-making.
• Build resilience by learning from setbacks and continuously improving approaches.

Delivery Methods

The course is facilitated by an experienced subject matter trainer, using a combination of:

• Interactive Discussions
• Role Plays & Case Studies
• Practical Exercises
• Videos & Slide Presentations
• Games & Group Activities
• Written Questions and Feedback

Who should attend?

This course is beneficial for individuals across all levels and functions within an organisation, including:

• Managers & Leaders
• Project Managers
• Team Leaders & Team Members
• Human Resources Professionals
• Entrepreneurs & Business Owners
• Graduate Trainees & Junior Employees

Includes:

• Comprehensive Training Manual
• Lunch & Refreshments (not applicable to on-site / online training)
• Electronic Certificate (on successful completion of the course)
• Electronic Delegate Feedback Questionnaire