Office Upkeeping (Office Cleaners & Serving Refreshments)

Overview

A clean and well-maintained office creates a healthy and productive environment while leaving a lasting impression on customers. Office upkeep goes beyond basic cleaning — it reflects the professionalism of the business and ensures that employees work in a safe, hygienic, and welcoming space.

This course equips cleaning and support staff with essential skills in office cleaning, hygiene, and professional refreshment service.

Objectives

On completion of this course, delegates will be able to:

• Apply efficient and effective office cleaning practices across workstations, common areas, and restrooms.
• Adhere to hygiene and safety standards, creating a safe and healthy workspace.
• Provide excellent refreshment services with attention to arrangement, cleanliness, and dietary considerations.
• Communicate and interact professionally with colleagues, clients, and team members.
• Handle cleaning and refreshment equipment safely and effectively.
• Develop problem-solving skills to address spills, shortages, and unexpected cleaning challenges.
• Promote teamwork and shared responsibility in maintaining office standards.
• Apply environmentally friendly cleaning practices for sustainability.

Delivery Methods

The course is facilitated by a competent subject matter trainer, using a combination of:

• Interactive Discussions
• Role Plays & Case Studies
• Practical Exercises
• Videos & Slide Presentations
• Games & Group Activities
• Written Questions and Feedback

Who should attend?

This course is specifically designed for individuals responsible for cleaning, maintaining, and servicing the office environment, including:

• Cleaning Staff
• Office Support Staff
• Facilities Management Teams
• Receptionists and Front Desk Personnel

Includes:

• Comprehensive Training Manual
• Lunch & Refreshments (not applicable to on-site / online training)
• Electronic Certificate (on successful completion of the course)
• Electronic Delegate Feedback Questionnaire